Return & Refund Policy :
1. Acceptance of Returns & Exchanges
Due to hygiene and product safety reasons, all sales are final. We do not accept returns or refunds for personal preferences (e.g., wrong item chosen, change of mind). We only accept returns or exchanges for items that are defective, damaged/leaking during transit, or incorrectly delivered.
2. Conditions for Returns & Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- Requests must be submitted within 7 days of receiving the order.
- Items must be unused, unopened, and in their original packaging, including all boxes, gifts, and receipts/invoices.
- Opened, used, artificially damaged items, or requests made after 7 days will not be accepted.
3. Return Process & Timeline
- Application: Within 48 hours of receipt, please take photos/videos of the issue and contact customer support via Email or WhatsApp with your order number and reason for return.
- Review & Return: We will review and respond within 7 business days. Once approved, please ship the item back within 7 days.
- Replacement Dispatch: Upon receiving and verifying the returned item, a replacement will be shipped within 3–5 business days.
4. Refund Method & Processing Time
- If the item is out of stock and cannot be replaced, a full refund will be issued.
- Refund Method: Refunds will be credited back via the original payment method (e.g., Credit Card, PayMe, FPS).
- Processing Time: Refunds will be processed within 5–7 business days after approval (actual crediting time depends on your bank or payment platform).
5. Contact Information
For any return inquiries or support, please contact our Customer Service team:
- Email: info@algotherm.hk
- Phone / WhatsApp: +852 6920 7029
- Service Hours: Monday to Friday 10:00 - 18:00 (Excluding Public Holidays)
