Delivery Terms and Conditions
1. Shipping Coverage and Logistics Partners
- Service Area: We offer delivery services to the Hong Kong Special Administrative Region (HKSAR) and the Macao Special Administrative Region (MSAR).
- Primary Courier: Orders are delivered via SF Express by default, supporting direct delivery to residential/commercial addresses, SF Stores, SF Lockers, and designated convenience store pickup points.
- Remote Areas: Delivery to certain remote areas in Hong Kong (e.g., Outlying Islands, Ma Wan, Discovery Bay) and Macao may require an additional 1–2 business days.
2. Shipping Rates and Free Delivery
For Hong Kong and Macao Orders:
- Net Purchases of HK$600 or above: Enjoy free SF Express delivery.
- Net Purchases under HK$600: A flat delivery fee of HK$40 applies.
3. Order Processing and Estimated Delivery Time
- Processing Time: Once payment is confirmed, orders will be packed and dispatched within 2 to 3 business days (excluding public holidays and weekends).
- Delivery Time:
- Hong Kong: Estimated 1 to 2 business days after dispatch.
- Macao: Estimated 2 to 3 business days after dispatch.
- Order Tracking: A tracking number will be automatically sent via email upon dispatch. You can track your shipment anytime on the SF Express website or mobile app.
4. Skincare Product Shipping and Quality Maintenance
- Storage & Climate Notice: Algotherm products contain high-potency marine active ingredients and botanical extracts. During summer or high-temperature conditions, please store the products in a cool, dry place away from direct sunlight immediately after receipt.
- Force Majeure: Deliveries will be postponed in the event of a Tropical Cyclone Warning Signal No. 8 or above, Black Rainstorm Warning, extreme weather conditions, or customs clearance delays. We will make every effort to coordinate logistics accordingly.
5. Delivery Inspection and Damage/Missing Item Reporting
- Unboxing Inspection: Many Algotherm products feature glass and delicate packaging. Please inspect the outer packaging and products immediately upon receiving your package.
- Reporting Issues: If you find damaged, leaking, or incorrect items, please take photos as evidence (including the outer shipping box, shipping label, and affected products) and contact us within 7 days of receipt via email at info@algotherm.hk or WhatsApp at +852 6920 7029. We will prioritize your replacement or exchange request.
